Shipping policy

Shipping and Delivery Policy — GOBUKA

Introduction

At GOBUKA, we make every effort to ensure you receive your sustainable sponges promptly and under the safest conditions. Our logistics process is designed to offer you a smooth, transparent, and reliable shopping experience.

1. Delivery Zones and Shipping Rates

• Fulfillment: Orders are dispatched from our partner fulfillment facilities.

• Coverage Area: We currently deliver across the entire territory of the United Kingdom (UK).

• Shipping Rates: Standard shipping is FREE on all orders.

• Customs and Taxes: All prices displayed on our website include applicable duties and taxes. UK customers will not incur any additional customs charges upon delivery.

2. Delivery Times and Processing

Below is the standard timeline for processing and delivering your order:

• Order Cut-Off Time: Orders placed before 12:00 PM (GMT) are processed the same business day. Orders placed after this time will be processed on the following business day.

• Handling / Preparation Time: 1 to 2 business days (excluding weekends and public holidays).

• Transit Time: 3 to 5 business days.

• Total Estimated Delivery Time: Expect your order to arrive within 4 to 7 business days after order confirmation.

3. Order Tracking

Once your order has been dispatched, you will receive an automated shipping confirmation email containing:

• Your unique tracking number.

• A direct tracking link to the carrier’s portal (e.g., Royal Mail, Evri, DPD).

• Direct access to our internal "Track My Order" page on our store.

4. Our Guarantees and Commitments

• Package Protection: Our eco-friendly sponges are packaged securely to prevent damage during transit.

• Quality Assurance: All our products are covered by standard statutory consumer guarantees regarding conformity and manufacturing defects.

• Satisfaction Trial: You have 30 days from delivery to change your mind (see our Refund and Returns Policy).

5. Shipping Issues (Lost, Delayed, or Damaged Items)

If an issue arises while your parcel is in transit:

• Parcel Marked Delivered but Missing: If tracking shows "delivered" but you have not received your parcel, please contact us within 48 hours.

• Damaged Items: If your item arrives damaged, please take clear photo or video evidence immediately upon receipt.

• Contact Support: Email contact@gobuka.com with your order number and supporting evidence. We commit to resolving the issue (re-shipping or issuing a refund) within 24 to 48 hours.

6. Logistics Return Address

To return an item (following prior validation by our customer support team), please send your package to the return address provided directly by our support team upon request at contact@gobuka.com.

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