Refund policy

At GOBUKA, your satisfaction and experience with our sustainable sponges is our top priority. We know that shopping online requires trust. That is why we are committed to upholding applicable legal distance selling standards while offering added flexibility to our customers.

1. Legal Right of Cancellation / Right to Cancel

In accordance with distance selling regulations applicable in the United Kingdom (including the Consumer Contracts Regulations), you have a legal right to cancel your order within 14 days of receiving your items without providing any reason or incurring any penalty.

Note: Return shipping costs remain the responsibility of the customer, unless the item received is defective, damaged, or incorrect.

2. Extended Commercial Guarantee

Beyond the 14-day statutory period, we offer an extended return period of up to 30 days from delivery to decide if your purchase is right for you. This trial period allows you to evaluate our sustainable sponges with complete peace of mind.

3. Return Eligibility Criteria

For a return and refund to be accepted, the following conditions must be met:

• The item must be in its original, unused, unwashed, and undamaged condition.

• It must be returned in its original packaging.

• You must include proof of purchase or your order number.

4. Shipping Costs and Logistics

• Return Shipping Fees: Paid by the Customer (unless the product is defective or an error was made on our part).

• Return Address:

  • Returns / Logistics Centre: [Insert exact address of your returns hub/warehouse]

  • Registered Office (USA): [Insert your registered US business address]

5. Return Procedure (Step-by-Step)

1. Contact: Email contact@gobuka.com with your order number and reason for return.

2. Approval: Our team will review your request within 24 to 48 hours and provide instructions along with the return address.

3. Dispatch: Send your parcel using the carrier of your choice (we strongly recommend using a tracked service).

4. Inspection: Upon arrival, our team will inspect the condition of the returned item.

6. Refund Process

Once your return is received and inspected:

• Notification: You will receive an email confirmation verifying approval or rejection of your refund.

• Payment Method: Refunds will be processed directly back to the original payment method used at checkout.

• Timeline: Funds typically appear in your account within 5 to 10 working days, depending on banking processing times.

7. Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

1. Do not send the product back immediately.

2. Send a description along with clear photo or video evidence to contact@gobuka.com.

3. Resolution: Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you.

8. Exchanges

We accept exchange requests within 30 days of delivery. Contact customer support at contact@gobuka.com to arrange the logistics. Items submitted for exchange must meet the same eligibility conditions as standard returns.

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